At Intertravel, we take the protection of your personal data and your privacy very seriously.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us via e-mail or phone, or use our services in person at one of our offices.
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described below.
1. Information We Collect
During the process of making a reservation, inquiry, or any communication with us, we may collect the following personal information:
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Full name
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Phone number and/or mobile number
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E-mail address
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Home address
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Passport or ID number (when required for issuing travel documents)
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Travel details such as destination, travel dates, and special requests
This information is collected solely for the purpose of processing your booking, providing the requested services, maintaining communication, and fulfilling our legal obligations as a licensed travel agency.
2. How We Use Your Data
Your personal information is used exclusively for the following purposes:
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Processing and confirming reservations
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Communicating with you about your travel plans
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Issuing necessary travel documentation
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Improving our services and user experience
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Administrative and analytical purposes within the agency
In certain cases, your information may be shared with our trusted partners (such as airlines, tour operators, or insurance companies), but only to the extent necessary for the execution of your reservation.
3. Data Protection and Storage
Intertravel applies appropriate technical, organizational, and security measures to protect your personal data from unauthorized access, loss, misuse, or disclosure.
Your information is stored in secure databases with restricted access, available only to authorized personnel who are bound by confidentiality obligations.
Personal data is retained only for as long as necessary to fulfill the purpose for which it was collected, or as required by the applicable laws and regulations of the Republic of Serbia.
4. Sharing Information with Third Parties
Intertravel does not sell, rent, or trade your personal information with third parties for marketing or commercial purposes.
Your data may be shared only with:
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Trusted partners involved in fulfilling your booking, and
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Government authorities when legally required (e.g., border or tax authorities).
All our partners are required to comply with strict privacy and data protection standards and may use the data solely for the purposes agreed upon.
5. Marketing Communication
From time to time, we may use your contact information to send you updates, travel offers, or service information that we believe could be of interest to you.
You can opt out of receiving these messages at any time by clicking the “Unsubscribe” link in our emails or by contacting us directly at info@intertravel.rs.
6. Your Rights
In accordance with data protection laws and regulations, including the GDPR, you have the right to:
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Request access to your personal data
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Request correction or deletion of your data
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Withdraw consent for processing
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Restrict or object to the processing of your data
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File a complaint with the relevant data protection authority
For any inquiries or requests related to your data, please contact us via email at info@intertravel.rs.
7. Online Security
Although we implement all reasonable technical and security measures, please note that no data transmission over the Internet can be completely secure.
Therefore, Intertravel cannot guarantee absolute protection of information transmitted online, and users are responsible for maintaining the security of their own data when submitting information via the Internet.
8. Updates to This Policy
This Privacy Policy may be updated periodically to reflect legal changes or improvements in our business practices.
All updates will be published on this page, and the date of the latest revision will be clearly indicated.
Last updated: November 2025